Accounts Receivable & Customer Solutions Specialist

JAS Worldwide; Los Abades; On-site; COP 12,000,000 - 15,000,000; Full time

Job summary

JAS Worldwide, located in Colombia, is searching for a Special Account Specialist to be the main customer contact for operations. This role involves ensuring effective communication and support between internal departments and clients, managing customer inquiries, and driving revenue growth through cross-selling initiatives.

The ideal candidate will possess advanced English skills and at least two years of experience in customer service or inside sales. The position requires strong problem-solving abilities and a detail-oriented mindset.

Qualifications

• Experience handling customer service or inside sales tasks efficiently.
• Excellent communication skills to coordinate between departments and customers.
• Ability to solve problems and handle customer complaints effectively.

Responsibilities

• Communicate between various departments and customers.
• Ensure growth in volumes by implementing cross-selling initiatives.
• Drive new revenue streams through marketing and lead generation efforts.
• Analyze customer complaints regarding billing and service.

Skills

Microsoft Office suite

Verbal and written communication

Detail oriented

Self-motivated

Cross selling capabilities

Customer orientation

Problem-solving

English advanced

Education

Minimum of 2 years in Customer service or inside sales

Tools

Excel

Job description

JAS Worldwide, located in Colombia, is searching for a Special Account Specialist to be the main customer contact for operations. This role involves ensuring effective communication and support between internal departments and clients, managing customer inquiries, and driving revenue growth through cross-selling initiatives.

The ideal candidate will possess advanced English skills and at least two years of experience in customer service or inside sales. The position requires strong problem-solving abilities and a detail-oriented mindset.