CS Ops Administrator I — Drive Process & Quality

World Courier de Colombia S.A.; Bogotá ciudad; On-site; COP 42,000,000 - 65,000,000; Full time

Job summary

World Courier de Colombia S.A., part of the Cencora family, seeks an experienced operations professional to optimize customer service delivery and performance reporting across regional centers.

You will monitor service levels, drive improvement projects, and coordinate with care teams, QA, IT, and operations to ensure seamless handoffs and compliant processes. A bachelor’s degree and 2+ years in related roles are required, with preferred ITIL and Six Sigma certifications.

Qualifications

• 2+ years in customer service operations, operational excellence, or process improvement.
• Bachelor's degree in business administration, operations management, supply chain management, healthcare administration, or related field.
• Certifications preferred: ITIL 4 Foundation, Lean Six Sigma Yellow/Green Belt, COPC Practitioner, PRINCE2 Foundation or PMP.

Responsibilities

• Performs customer service operations by monitoring service delivery performance and quality; tracks metrics and drives improvements.
• Coordinates operational excellence initiatives to reduce cycle times and waste and improve customer experience.
• Supports cross-functional coordination between customer care, operations, QA, IT, and regional offices for seamless handoffs.

Skills

Operational excellence

Process improvement

Customer service operations

Stakeholder coordination

Education

Bachelor's degree in business administration, operations management, supply chain management, healthcare administration, or related field

Job description

World Courier de Colombia S.A., part of the Cencora family, seeks an experienced operations professional to optimize customer service delivery and performance reporting across regional centers.

You will monitor service levels, drive improvement projects, and coordinate with care teams, QA, IT, and operations to ensure seamless handoffs and compliant processes. A bachelor’s degree and 2+ years in related roles are required, with preferred ITIL and Six Sigma certifications.