Hybrid Operations & Client Services Associate

World Courier de Colombia S.A.; Bogotá ciudad; Hybrid; COP 25,000,000 - 40,000,000; Full time

Job summary

World Courier de Colombia S.A. is seeking an operations-focused professional to handle routine client issues, coordinate with cross-functional teams, and document service activities. The role emphasizes improving service quality and compliance, with English proficiency and a background in business operations.

The position is full-time with a hybrid shift (Mon-Fri, weekends as needed, once a month). A bachelor's degree in a related field and certifications are preferred.

Qualifications

• Bachelor's degree in business administration, operations management, information technology, or a related field, or equivalent experience required.
• Advanced level of English, written and conversation skills.
• Certification in customer service, operations management, or project management preferred.

Responsibilities

• Handles routine client operational issues and service requests, and escalates more complex matters as needed to maintain service continuity.
• Coordinates with account management, client services, technology, and business operations teams to help address operational issues and maintain effective service delivery for assigned work.
• Communicates with client contacts to understand operational needs, respond to questions, and help address service-related concerns.
• Reviews operational processes, identifies basic improvement opportunities, and contributes to actions that enhance service quality, efficiency, and compliance with established standards.
• Documents issues, resolutions, and recurring service activities to support knowledge sharing and ongoing process improvement.
• Performs routine troubleshooting for operational systems, processes, and service delivery issues using established procedures and guidance.

Education

Bachelor's degree in business administration, operations management, information technology, or a related field, or equivalent experience

Job description

World Courier de Colombia S.A. is seeking an operations-focused professional to handle routine client issues, coordinate with cross-functional teams, and document service activities. The role emphasizes improving service quality and compliance, with English proficiency and a background in business operations.

The position is full-time with a hybrid shift (Mon-Fri, weekends as needed, once a month). A bachelor's degree in a related field and certifications are preferred.