Global Client Support Specialist

Promoverme SAS; Colombia; Remote; COP 27,900,000 - 46,872,000; Full time

Job summary

Promoverme SAS is seeking a Customer Service Representative in Colombia to assist clients throughout administrative and document-related processes. This role focuses on delivering clear guidance, accurate information, and timely updates while maintaining organized client records and collaborating with internal teams to ensure service quality.

The ideal candidate will have experience in customer service or administrative roles, be comfortable interacting with international clients, and

Qualifications

• Experience in customer service or administrative roles.
• Comfortable working with international clients.
• Reliable, organized, and detail-oriented.

Responsibilities

• Respond to client inquiries via phone, email, and messaging platforms.
• Provide clear instructions on required documents and next steps.
• Maintain accurate client records and case notes.
• Coordinate with internal teams to ensure timely service delivery.
• Follow established procedures and service standards.
• Escalate complex cases when appropriate.

Skills

Written communication

Verbal communication

Attention to detail

Professional client interaction

Process adherence

Job description

Promoverme SAS is seeking a Customer Service Representative in Colombia to assist clients throughout administrative and document-related processes. This role focuses on delivering clear guidance, accurate information, and timely updates while maintaining organized client records and collaborating with internal teams to ensure service quality.

The ideal candidate will have experience in customer service or administrative roles, be comfortable interacting with international clients, and