Senior IT Support Engineer — Tier 3, Remote

DOXA Talent; Colombia; Presencial; COP 100.440.000 - 111.600.000; Jornada completa

Descripción de la vacante

DOXA is seeking a Senior IT Support Engineer to serve as the Tier 3 and final escalation point for complex IT issues across client environments. You will provide advanced support for Windows, macOS, and Linux systems, administer Microsoft 365 and Entra ID, and troubleshoot network and identity-related problems. Location: Remote – Colombia.

Environment: Colombian and International Teams. Schedule: 9:00 AM–6:00 PM PST, 11:00 AM–8:00 PM Colombia time.

Formación

• Bachelor’s degree in IT, Computer Science, Systems Engineering, or related field preferred.
• Minimum 5 years of experience in IT Help Desk, Technical Support, or Systems Administration with senior-level escalation handling.
• Experience working for an MSP or supporting multiple client environments is highly preferred.

Responsabilidades

• Serve as the Tier 3 and final escalation point for complex Help Desk issues.
• Provide advanced support for Windows, macOS, and Linux operating systems.
• Administer and troubleshoot Microsoft 365 services including Outlook, Teams, Exchange Online, SharePoint, OneDrive, licensing, and MFA.
• Manage Active Directory and Microsoft Entra ID, including user accounts and permissions.

Conocimientos

Windows

macOS

Linux

MSP experience

Active Directory

Entra ID

MFA

MS365 Admin

SSO

Networking

VPN

DNS

Educación

Bachelor’s degree in IT/CS/SE

Herramientas

Microsoft 365

Azure/AD

Descripción del empleo

DOXA is seeking a Senior IT Support Engineer to serve as the Tier 3 and final escalation point for complex IT issues across client environments. You will provide advanced support for Windows, macOS, and Linux systems, administer Microsoft 365 and Entra ID, and troubleshoot network and identity-related problems. Location: Remote – Colombia.

Environment: Colombian and International Teams. Schedule: 9:00 AM–6:00 PM PST, 11:00 AM–8:00 PM Colombia time.