Senior IT Help Desk Technician — Remote (Colombia)

DOXA Talent, Inc.; Colombia; Remote; COP 66,960,000 - 100,440,000; Full time

Job summary

DOXA Talent, Inc. is seeking a Senior IT Help Desk Support Specialist in Colombia, with a remote-friendly setup. You’ll resolve complex issues for multiple client environments and provide final-tier escalations.

The role requires 5+ years in IT help desk or systems administration, strong Windows/macOS/Linux support, Microsoft 365 administration, AD/Entra ID, and solid networking skills. English proficiency and a proactive, customer-focused approach are essential.

Qualifications

• Bachelor's degree preferred in IT/CS or related field.
• Minimum 5 years in IT Help Desk, Technical Support, or Systems Administration with senior escalations.
• MSP experience or multi-client support preferred.

Responsibilities

• Serve as final escalation point for complex Help Desk issues across users, apps, access and connectivity.
• Provide advanced technical support for Windows, macOS, and Linux (Ubuntu, CentOS).
• Administer and troubleshoot Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint, Exchange Online, MFA).
• Manage Active Directory and Microsoft Entra ID, including hybrid identity and SSO.
• Troubleshoot network issues (TCP/IP, DNS, DHCP, VPN, Wi‑Fi) and document tickets through resolution across multiple client environments.

Skills

Windows

macOS

Linux (Ubuntu/CentOS)

Microsoft 365 Administration

Active Directory & Entra ID

Identity & Access Management (SSO, MFA

Networking (TCP/IP, DNS, DHCP, VPN)

Security awareness (phishing, malware)

Documentation & ticketing

Communication & customer service

Education

Bachelor's degree in IT/CS/Systems Engineering

Tools

Microsoft 365

Job description

DOXA Talent, Inc. is seeking a Senior IT Help Desk Support Specialist in Colombia, with a remote-friendly setup. You’ll resolve complex issues for multiple client environments and provide final-tier escalations.

The role requires 5+ years in IT help desk or systems administration, strong Windows/macOS/Linux support, Microsoft 365 administration, AD/Entra ID, and solid networking skills. English proficiency and a proactive, customer-focused approach are essential.