T2 Systems Engineer

Sur Global; Colombia; Presencial; COP 149.867.628 - 192.686.951; Jornada completa

Descripción de la vacante

A tech solutions company is looking for a Systems Engineer to provide client-facing support and troubleshoot technical issues across various environments. The ideal candidate will have over 5 years of experience, strong skills in Windows administration and networking, and be comfortable with customer communication in English. This remote role includes a fixed schedule, an on-call rotation, and competitive monthly compensation ranging from $3,500 to $4,500.

Formación

• 5+ years in systems engineering or advanced technical support.
• Customer-facing communication skills with C1 level English or equivalent.
• Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN.
• Hands-on PowerShell experience.

Responsabilidades

• Troubleshoot and resolve escalations across Windows Server and networking.
• Manage identity, access, and mail flow policies.
• Script and automate tasks with PowerShell.
• Support cloud environments (AWS/Azure preferred).
• Mentor junior engineers.

Conocimientos

Windows administration

Customer-facing communication

Networking knowledge

PowerShell scripting

Descripción del empleo

System Engineer – Remote

As a 2 Systems Engineer you will serve as a client-facing technical expert and the final escalation point before Engineering. You will troubleshoot and resolve complex technical issues across Windows, Active Directory, Exchange/O365, networking, and cloud environments. You will manage approximately 20 active support tickets daily, owning each case from start to resolution.

Responsibilities

• Troubleshoot and resolve escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking.
• Manage identity, access, and mail flow (policies, routing, filtering, archiving).
• Script and automate tasks with PowerShell; contribute to runbooks.
• Support cloud environments (AWS preferred, Azure acceptable).
• Collaborate with Tier 1, Product, and Engineering teams on escalations.
• Maintain clear documentation and provide daily updates across ticket queues.
• Mentor junior engineers and model ownership mindset.

Requirements

• 5+ years in systems engineering or advanced technical support.
• Customer-facing communication skills with C1 level English or equivalent.
• Strong Windows administration, including Active Directory and Exchange/O365.
• Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN.
• Hands‑on PowerShell experience (must be comfortable writing and using scripts).
• Proven ability to manage a high-volume ticket load with attention to detail.

Preferred Qualifications

• Citrix administration (XenApp/XenDesktop/NetScaler).
• AWS/Azure certifications.
• Experience with SQL, SCCM, or additional scripting languages.

Benefits

• Compensation: USD $3,500–$4,500 /month.
• Schedule: Fixed 9‑hour shift (incl. lunch) between 8:00‑20:00 EST, Mon‑Fri.
• On‑call rotation: 1 week every 3 months.
• Holidays: US market holidays observed.
• Only CVs submitted in English will be accepted.

Location: Bogota, D.C., Capital District, Colombia.