Remote IT Support Engineer

Myitcrew; Colombia; A distancia; COP 22.320.000 - 33.480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Client-centric culture

Modern tools

Collaborative environment

Career growth opportunities

Descripción de la vacante

My IT Crew in Colombia is seeking a Support Engineer to provide technical helpdesk support for business clients remotely, delivering friendly, professional service.

You’ll diagnose issues with Windows workstations, Microsoft 365, servers, networking, and business applications; prioritize requests; escalate when needed; document fixes to improve internal knowledge sharing and client satisfaction.

Formación

• Experience supporting Windows environments in a professional IT setting.
• Strong knowledge of Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Hyper‑V.
• Experience troubleshooting networking technologies including firewalls, switches, Wi‑Fi, VPNs, and TCP/IP.
• Familiarity with Remote Desktop, remote support tools, and remote application technologies.
• Excellent communication skills and a customer‑first mindset.

Responsabilidades

• Diagnose and resolve issues involving Windows workstations, Microsoft 365, servers, networking, and business applications.
• Manage and prioritize incoming support requests while maintaining clear communication with clients throughout the resolution process.
• Escalate complex issues appropriately and collaborate with senior engineers when additional expertise is needed.
• Configure, maintain, and troubleshoot Microsoft environments, including Active Directory, Windows Server, DNS, DHCP, and virtualization platforms.
• Support network infrastructure, including firewalls, wireless networks, switches, VPNs, and VoIP solutions.
• Document troubleshooting steps, resolutions, and technical procedures to improve internal knowledge sharing.
• Coordinate with third‑party vendors when necessary to resolve hardware, software, and connectivity issues.
• Participate in team meetings, technical training sessions, and continuous process improvement initiatives.
• Deliver professional, friendly, and timely support that helps clients stay productive.

Conocimientos

Windows environments

Microsoft 365

Windows Server

Active Directory

Group Policy

DNS

DHCP

Hyper-V

Networking

Remote Desktop

Remote support tools

TCP/IP

Herramientas

Microsoft 365

Windows Server

Active Directory

Hyper-V

Descripción del empleo

My IT Crew in Colombia is seeking a Support Engineer to provide technical helpdesk support for business clients remotely, delivering friendly, professional service.

You’ll diagnose issues with Windows workstations, Microsoft 365, servers, networking, and business applications; prioritize requests; escalate when needed; document fixes to improve internal knowledge sharing and client satisfaction.