Remote Case & File Systems Specialist

DOXA Talent, Inc.; Colombia; A distancia; COP 26.784.000 - 39.060.000; Jornada completa

Descripción de la vacante

DOXA Talent, Inc. is seeking a detail-oriented Case Systems & File Coordinator to support Colombian operations. This remote role focuses on recurring, rules-based administrative work across SmartAdvocate, Copilot, and Microsoft 365, maintaining clean digital files and current systems.

The ideal candidate handles file management, records support, and scheduling with accuracy and confidentiality. Knowledge of English (B2+) and comfort with Pacific Time hours is preferred; this is a

Formación

• Outstanding computer and filing skills; extreme attention to detail; process discipline; Microsoft 365 fluency, including Teams, SharePoint/OneDrive, and document handling; reliability and clear written English communication; ability to learn systems quickly; discretion when handling confidential information.
• Detail-obsessed, accurate, consistent, reliable, organized, comfortable following precise defined processes.

Responsabilidades

• SmartAdvocate Maintenance: complete new-case setup following the Beginning phase, add staff to the case, add to SharePoint and Teams tracking, add standard disbursement entry, trigger referral thank-you actions, create recurring status-call reminders, ensure notes and transcripts are saved.
• File & Document Management: rename documents using the exact convention, assemble demand exhibits, run folder QC checks, confirm OCR/text-searchability of documents.
• Subrogation & Records Support: order monthly ledgers for PIP/MedPay and health-insurance liens, organize incoming records into correct case and folder.
• Communication (Internal / Logistics): schedule status calls and send referral-source thank-you cards.

Descripción del empleo

DOXA Talent, Inc. is seeking a detail-oriented Case Systems & File Coordinator to support Colombian operations. This remote role focuses on recurring, rules-based administrative work across SmartAdvocate, Copilot, and Microsoft 365, maintaining clean digital files and current systems.

The ideal candidate handles file management, records support, and scheduling with accuracy and confidentiality. Knowledge of English (B2+) and comfort with Pacific Time hours is preferred; this is a