Senior 4PL Operations Lead — Global Logistics Impact

Kuehne Nagel; Bogotá; On-site; COP 42,000,000 - 70,000,000; Full time

Job summary

Kuehne+Nagel in Bogotá is seeking an Operations Specialist to coordinate and plan customer orders and shipments, addressing inquiries, visibility, status, complaints, and ad hoc requests. You will enable customer satisfaction, drive productivity, and collaborate across business units within KN IL.

The role requires a university degree in international business or related fields, and advanced English. You will lead SOP/WI execution, support root-cause analysis, and contribute to continuous

Qualifications

• Proven experience with Air, Sea or Road transport models.
• Desirable 4PL model experience and customer service background.
• English skills advanced.

Responsibilities

• Manage activities related to the Ops Specialist function within the Bogota LCC, including direct-line management of Ops Supervisors.
• SOP and WI execution, observing and maintaining the customer service and service level agreements for all new and existing clients.
• Represent KN in meetings and conference calls, including service demonstrations during customer visits and audits.
• Manage and solve medium and high business issues with IT, procurement, quality or regional/global LCCs at management level.
• Quality audits related to general and client-specific quality programs, including GxP.
• Identify opportunity areas to increase operational productivity, in collaboration with Ops Manager and LPO’s, using root cause analysis.
• Understand the current operational landscape within KN IL and utilize lessons-learned to continuously assist in future customer implementations

Skills

Transport models

4PL experience

Operational planning

Customer service

English

Education

Bachelor in International Business

Job description

Kuehne+Nagel in Bogotá is seeking an Operations Specialist to coordinate and plan customer orders and shipments, addressing inquiries, visibility, status, complaints, and ad hoc requests. You will enable customer satisfaction, drive productivity, and collaborate across business units within KN IL.

The role requires a university degree in international business or related fields, and advanced English. You will lead SOP/WI execution, support root-cause analysis, and contribute to continuous