Global Logistics Operations Specialist (4PL)

Kuehne Nagel; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Kuehne+Nagel in Bogota is seeking an Ops Specialist to coordinate and plan customer orders and shipments, while managing inquiries about visibility, complaints, and ad hoc requests to ensure customer satisfaction.

You will collaborate with IT, procurement, quality and regional/global LCCs on process improvement, execute SOPs and WI’s, and develop expertise in 4PL shared services to drive operational excellence.

Qualifications

• Bachelor's University degree in International Business or related careers.
• Proven experience of any of the three transportation models (Air, Sea, Road). At least 2 years.
• Desirable Experience within the 4PL model and Operational Planning and Customer Service background.
• English skills advanced.

Responsibilities

• Coordinate and plan customer orders and shipments within the Bogota LCC.
• Manage inquiries about visibility, complaints, and ad hoc requests to ensure customer satisfaction.
• Collaborate with IT, procurement, quality or regional/global LCCs at management level to resolve issues.
• Execute SOPs (Standard Operating Procedures) and WI’s (Work Instructions) and maintain quality controls including GxP where applicable.
• Identify opportunities for productivity improvements using advanced analytical tools for root cause analysis and issue discovery.

Education

Bachelor's degree in International Business

Job description

Kuehne+Nagel in Bogota is seeking an Ops Specialist to coordinate and plan customer orders and shipments, while managing inquiries about visibility, complaints, and ad hoc requests to ensure customer satisfaction.

You will collaborate with IT, procurement, quality and regional/global LCCs on process improvement, execute SOPs and WI’s, and develop expertise in 4PL shared services to drive operational excellence.