Global Sea Logistics Customer Care Specialist

Kuehne Nagel; Bogotá ciudad; On-site; COP 6,000,000 - 9,000,000; Full time

Benefits offered by this job

Employee benefits

Professional development

Global team

Job summary

Kuehne+Nagel is hiring a Sea Logistics Customer Care Specialist in Bogotá to be a key contact for international customers. You will combine logistics expertise with a customer-focused approach to ensure smooth operations and lasting relationships across imports, exports, and shipments.

Join a global team and help deliver exceptional experiences to customers while driving process improvements and adoption of KN digital tools. Strong English and stakeholder management are essential.

Qualifications

• Degree or background in International Business, Foreign Trade, Logistics, or related fields.
• 2+ years in international logistics, foreign trade, freight forwarding, customer service, or supply chain.
• Experience in import operations.
• Experience in customer service and CRM.
• Knowledge of international logistics processes and shipment follow-up.
• Strong communication, organization, and follow-up skills.
• Leadership mindset with autonomy, proactivity, and ownership.
• Ability to manage multiple requests in a dynamic environment.
• Intermediate-advanced English and strong stakeholder management.

Responsibilities

• Manage and support a portfolio of customers, ensuring a high level of service, satisfaction, and engagement.
• Build and strengthen operational relationships with customers through proactive communication and regular follow-up.
• Provide timely and accurate information regarding import operations and shipment status.
• Manage customer requests and ensure timely follow-up of cases and operational requirements.
• Work closely with internal teams, including Operational Care and Commercial teams, to provide effective solutions to customer needs.
• Monitor shipment exceptions and identify opportunities for process improvement.
• Support customers in the use of KN applications and digital tools, encouraging greater automation and efficiency.
• Maintain accurate and updated customer and operational information in the relevant systems.
• Follow up on customer requirements, potential risks, and outstanding issues to ensure operational continuity.
• Contribute to customer retention, reactivation, and the overall profitability of assigned accounts.

Skills

International logistics

Customer service

Import operations

Shipment follow-up

Stakeholder management

Education

Bachelor's degree in International Business

Job description

Kuehne+Nagel is hiring a Sea Logistics Customer Care Specialist in Bogotá to be a key contact for international customers. You will combine logistics expertise with a customer-focused approach to ensure smooth operations and lasting relationships across imports, exports, and shipments.

Join a global team and help deliver exceptional experiences to customers while driving process improvements and adoption of KN digital tools. Strong English and stakeholder management are essential.