Integrated Logistics Senior Operations Specialist

Kuehne+Nagel; Bogotá; Presencial; COP 10.000.000 - 14.000.000; Jornada completa

Descripción de la vacante

Kuehne+Nagel Bogota is seeking an Operations Specialist in Freight Forwarding to coordinate and plan customer orders and shipments, ensuring visibility and handling inquiries.

You will lead SOP/WI execution, drive service level adherence, and collaborate across IT, procurement, quality and regional teams to improve productivity.

English proficiency and a background in international business with 5+ years in transport modes are valued; join a global leader shaping logistics.

Formación

• Bachelor's degree in International Business or related field.
• 5+ years of experience with Air, Sea or Road transport.
• Desirable 4PL experience and customer service background.
• Advanced English proficiency.
• Ability to support root-cause analysis and operational improvements.

Responsabilidades

• Coordinate and plan customer orders/shipments according to account scope.
• Handle customer inquiries regarding visibility, status, complaints, and ad hoc requests.
• Maintain customer satisfaction, support growth and productivity across teams.
• Execute SOPs and work instructions while upholding service levels.
• Represent KN in meetings and audits; collaborate with IT, procurement, quality and regional LCCs.
• Identify opportunities to increase productivity using analytical tools.

Conocimientos

Bachelor's degree

Transport models experience

4PL experience

Advanced English

Root cause analysis

Educación

Bachelor's degree in International Business

Descripción del empleo

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The primary purpose of this position (Ops Specialists) is to coordinate and plan the customer orders / shipments accordingly to the agreed upon account scope, in addition, to all the customer inquiries regarding visibility and status of the shipments along with complaints and ad hoc requests. The role ensures the enabling of acceptable customer satisfaction, business growth, productivity improvement and collaboration across the different business involved parties.

How you create impact

• Manage activities related to the Ops Specialist function within the Bogota LCC; Accomplished by direct-line management of Ops Supervisors.
• SOP (Standard Operations Procedure) and WI (Work Instruction) execution, observing and maintaining the customer service and service level agreements for all new and existing clients.
• Represent KN in meetings and conference calls, including service demonstrations during customer visits and internal and/or external audits.
• Manage and solve medium and high business issues with involved parties such as IT, procurement, quality or regional/ global LCCs at management level.
• Quality audits related to general and client-specific quality programs, including GxP.
• Identification of opportunity areas to increase operational productivity, in collaboration with Ops Manager and LPO’s, using advanced analytical tools for Root Cause Analysis and issue discovery
• Understand the current operational landscape within KN IL and utilize lessons-learned to continuously assist in future customer implementations

What we would like you to bring

• Bachelors University degree in International Business or related careers.
• Proven experience of any of the three transportation models (Air, Sea, Road). At least 5 years.
• Desirable Experience within the 4PL model and Operational Planning and Customer Service background.
• English skills advanced.
• Ability to support root cause analysis and operational improvements.

What's in it for you

Are you ready to drive logistics excellence at the heart of global supply chain operations? As an Operations Specialist, you'll be the key link between customer satisfaction and operational precision.

If you're a proactive professional with a background in international business, intermediate English skills, and a passion for logistics, this is your chance to shape the future of integrated logistics solutions.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.