Integrated Logistics Operations Specialist

Kuehne Nagel; Bogotá; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Kuehne+Nagel in Bogota is seeking an Ops Specialist to coordinate and plan customer orders and shipments, while managing inquiries about visibility, complaints, and ad hoc requests to ensure customer satisfaction.

You will collaborate with IT, procurement, quality and regional/global LCCs on process improvement, execute SOPs and WI’s, and develop expertise in 4PL shared services to drive operational excellence.

Formación

• Bachelor's University degree in International Business or related careers.
• Proven experience of any of the three transportation models (Air, Sea, Road). At least 2 years.
• Desirable Experience within the 4PL model and Operational Planning and Customer Service background.
• English skills advanced.

Responsabilidades

• Coordinate and plan customer orders and shipments within the Bogota LCC.
• Manage inquiries about visibility, complaints, and ad hoc requests to ensure customer satisfaction.
• Collaborate with IT, procurement, quality or regional/global LCCs at management level to resolve issues.
• Execute SOPs (Standard Operating Procedures) and WI’s (Work Instructions) and maintain quality controls including GxP where applicable.
• Identify opportunities for productivity improvements using advanced analytical tools for root cause analysis and issue discovery.

Educación

Bachelor's degree in International Business

Descripción del empleo

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Ops Specialist role is responsible for coordinating and planning customer orders and shipments, while managing inquiries about visibility, complaints, and ad hoc requests. The candidate will ensure customer satisfaction, collaborate with multiple stakeholders and develop expertise in 4PL shared services, execute processes based on WI’s and SOP’s, and identify opportunities for improvement.

How you create impact

• Manage activities related to the Ops Specialist function within the Bogota LCC; Accomplished by direct-line management of Ops Supervisors;
• SOP (Standard Operations Procedure) and WI (Work Instruction) execution, observing and maintaining the customer service and service level agreements for all new and existing clients;
• Manage and solve medium and high business issues with involved parties such as IT, procurement, quality or regional/ global LCCs at management level;
• Consistent in time reporting of escalation potential to the relevant level of decision makers;
• Observing training and general backing up of IL Operations Specialist for existing client and/or new scope and new client operations;
• Quality audits related to general and client-specific quality programs, including GxP;
• Identification of opportunity areas to increase operational productivity, in collaboration with Ops Manager and LPO’s, using advanced analytical tools for Root Cause Analysis and issue discovery.

What we would like you to bring

• Bachelors University degree in International Business or related careers.
• Proven experience of any of the three transportation models (Air, Sea, Road). At least 2 years.
• Desirable Experience within the 4PL model and Operational Planning and Customer Service background.
• English skills advanced.

What's in it for you

Are you ready to drive logistics excellence at the heart of global supply chain operations? As an Operations Specialist, you'll be the key link between customer satisfaction and operational precision.

If you're a proactive professional with a background in international business, intermediate English skills, and a passion for logistics, this is your chance to shape the future of integrated logistics solutions.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.