Seasonal Backoffice & Order Resolution Specialist

TDCX, Inc.; Bogotá ciudad; Presencial; COP 36.828.000 - 43.524.000; Jornada completa

Descripción de la vacante

TDCX, Inc. in Bogotá, Colombia, seeks a Senior Customer Service Specialist on a seasonal basis to support a premium sportswear brand. The role focuses on back-office tasks, reviewing customer cases and orders to determine the best resolution.

You will handle refunds, store credits, replacements, and other order-related requests, working across channels and ensuring all cases align with campaign guidelines and quality standards.

Formación

• Advanced English with excellent written and verbal communication.
• Minimum 6 months of experience in Back office.
• Strong analytical and problem-solving abilities.

Responsabilidades

• Review and validate customer cases and previous agent interactions.
• Analyze orders to determine the appropriate resolution.
• Determine if refunds, store credits, replacements, or other solutions are needed.
• Work across channels and case types according to operational needs.
• Ensure every case is handled accurately and according to campaign guidelines.

Conocimientos

Back office

Customer cases

Analytical skills

Herramientas

CRM systems

Descripción del empleo

TDCX, Inc. in Bogotá, Colombia, seeks a Senior Customer Service Specialist on a seasonal basis to support a premium sportswear brand. The role focuses on back-office tasks, reviewing customer cases and orders to determine the best resolution.

You will handle refunds, store credits, replacements, and other order-related requests, working across channels and ensuring all cases align with campaign guidelines and quality standards.