Senior Back-Office Specialist: Customer Case Resolutions

TDCX, Inc.; Bogotá; Presencial; COP 34.275.000 - 41.055.000; Jornada completa

Descripción de la vacante

TDCX, Inc. in Colombia is seeking a Senior Customer Service Specialist to support a premium sportswear and yoga accessories brand. The role centers on back-office tasks, reviewing cases and orders to determine resolutions such as refunds, store credits, or replacements.

You will work across channels, ensuring accuracy and compliance with campaign guidelines. A minimum of 6 months in back-office work and advanced English are required.

Formación

• 6 months of experience in back office.
• Advanced English written and verbal communication skills.
• Strong attention to detail with good problem-solving abilities.
• Experience handling customer cases, orders, refunds or similar processes.

Responsabilidades

• Review and validate customer cases and previous agent interactions.
• Analyze the current order and identify the appropriate resolution.
• Determine whether the case requires a refund, store credit, replacement, or another solution.
• Work across different channels and case types according to operational needs.
• Ensure every case is handled accurately and according to the campaign guidelines.

Conocimientos

Back-office tasks

Analytical skills

Attention to detail

Problem solving

Customer service experience

Descripción del empleo

TDCX, Inc. in Colombia is seeking a Senior Customer Service Specialist to support a premium sportswear and yoga accessories brand. The role centers on back-office tasks, reviewing cases and orders to determine resolutions such as refunds, store credits, or replacements.

You will work across channels, ensuring accuracy and compliance with campaign guidelines. A minimum of 6 months in back-office work and advanced English are required.