Backoffice Representative

TDCX, Inc.; Bogotá; Presencial; COP 34.275.000 - 41.055.000; Jornada completa

Descripción de la vacante

TDCX, Inc. in Colombia is seeking a Senior Customer Service Specialist to support a premium sportswear and yoga accessories brand. The role centers on back-office tasks, reviewing cases and orders to determine resolutions such as refunds, store credits, or replacements.

You will work across channels, ensuring accuracy and compliance with campaign guidelines. A minimum of 6 months in back-office work and advanced English are required.

Formación

• 6 months of experience in back office.
• Advanced English written and verbal communication skills.
• Strong attention to detail with good problem-solving abilities.
• Experience handling customer cases, orders, refunds or similar processes.

Responsabilidades

• Review and validate customer cases and previous agent interactions.
• Analyze the current order and identify the appropriate resolution.
• Determine whether the case requires a refund, store credit, replacement, or another solution.
• Work across different channels and case types according to operational needs.
• Ensure every case is handled accurately and according to the campaign guidelines.

Conocimientos

Back-office tasks

Analytical skills

Attention to detail

Problem solving

Customer service experience

Descripción del empleo

We are looking for Senior Customer Service Specialist to join our team and support a premium sportswear and yoga accessories brand. 💪

In this role, you will work mainly on back-office tasks, reviewing customer cases and orders to determine the appropriate resolution. Depending on the case, you may handle lost packages, refunds, store credits, replacements, and other order-related requests.

• Review and validate customer cases and previous agent interactions.
• Analyze the current order and identify the appropriate resolution.
• Determine whether the case requires a refund, store credit, replacement, or another solution.
• Work across different channels and case types according to operational needs.
• Ensure every case is handled accurately and according to the campaign guidelines.

📋 JOB DETAILS

💵 Salary: $2,848,000 COP basic salary + $100,000 bonus + 15% performance bonus

📄 Contract: Fixed-term contract for 4 months, with all legal benefits.

⏱️ Working hours: 42 hours per week.

• 1 week: Monday to Friday, 9:00 a.m. – 6:30 p.m.
• 2 weeks of nesting: Monday to Friday, 9:00 a.m. – 6:30 p.m.

🕐 After nesting / Operation: Rotational schedules within the 7:30 a.m. – 8:30 p.m. operational window, subject to changes due to seasonal/winter schedule adjustments.

English: Advanced English level with excellent written and verbal communication skills.

💼 Experience: Minimum 6 months of experience in Back office.

🔎 We are especially interested in profiles with strong analytical skills, attention to detail, problem-solving abilities, and experience handling customer cases, orders, refunds, or similar processes.

🚀 Join TDCX and be part of an exciting international sportswear campaign!