Customer Success & Order Support Specialist

Cencora; Bogotá ciudad; Presencial; COP 42.000.000 - 66.000.000; Jornada completa

Descripción de la vacante

Cencora in Bogotá is seeking a customer service professional to support assigned accounts, process orders, and ensure timely fulfillment across channels. This role emphasizes accuracy, proactive problem-solving, and clear communication with customers and internal teams.

Ideal candidates have 2+ years in customer service and strong English skills, with preferred logistics experience and proficiency in Microsoft Office. This position offers a full-time schedule based in Bogotá, Colombia.

Formación

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.
• Advanced English
• Logistics experience desired.
• Microsoft Office

Responsabilidades

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Conocimientos

Advanced English

Logistics experience

Microsoft Office

Educación

Studying last semesters of University or Graduated.

Descripción del empleo

Cencora in Bogotá is seeking a customer service professional to support assigned accounts, process orders, and ensure timely fulfillment across channels. This role emphasizes accuracy, proactive problem-solving, and clear communication with customers and internal teams.

Ideal candidates have 2+ years in customer service and strong English skills, with preferred logistics experience and proficiency in Microsoft Office. This position offers a full-time schedule based in Bogotá, Colombia.