Customer Experience & Order Support Specialist

World Courier; Bogotá; Presencial; COP 44.640.000 - 72.540.000; Jornada completa

Descripción de la vacante

World Courier Colombia S.A. is seeking a customer operations specialist to deliver proactive and responsive support for assigned accounts, ensuring service coverage and continuity.

You will process routine orders and inquiries, resolve standard issues on order status, backorders, pricing, and shipments, and coordinate with internal teams to meet fulfillment needs. This full-time role requires 2+ years in customer service, advanced English, and familiarity with logistics.

Formación

• 2+ years of experience in customer service or related field.
• University studies in progress or completed.
• Advanced English and logistics knowledge preferred.

Responsabilidades

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Conocimientos

Advanced English

Logistics experience

Microsoft Office

Educación

Studying last semesters of University or Graduated.

Descripción del empleo

World Courier Colombia S.A. is seeking a customer operations specialist to deliver proactive and responsive support for assigned accounts, ensuring service coverage and continuity.

You will process routine orders and inquiries, resolve standard issues on order status, backorders, pricing, and shipments, and coordinate with internal teams to meet fulfillment needs. This full-time role requires 2+ years in customer service, advanced English, and familiarity with logistics.