Backoffice Representative

TDCX, Inc.; Bogotá ciudad; Presencial; COP 36.828.000 - 43.524.000; Jornada completa

Descripción de la vacante

TDCX, Inc. in Bogotá, Colombia, seeks a Senior Customer Service Specialist on a seasonal basis to support a premium sportswear brand. The role focuses on back-office tasks, reviewing customer cases and orders to determine the best resolution.

You will handle refunds, store credits, replacements, and other order-related requests, working across channels and ensuring all cases align with campaign guidelines and quality standards.

Formación

• Advanced English with excellent written and verbal communication.
• Minimum 6 months of experience in Back office.
• Strong analytical and problem-solving abilities.

Responsabilidades

• Review and validate customer cases and previous agent interactions.
• Analyze orders to determine the appropriate resolution.
• Determine if refunds, store credits, replacements, or other solutions are needed.
• Work across channels and case types according to operational needs.
• Ensure every case is handled accurately and according to campaign guidelines.

Conocimientos

Back office

Customer cases

Analytical skills

Herramientas

CRM systems

Descripción del empleo

JOIN OUR TEAM AT TDCX AS A Senior Customer Service Specialist Seasonal

We are looking for Senior Customer Service Specialist to join our team and support a premium sportswear and yoga accessories brand.

In this role, you will work mainly on back-office tasks, reviewing customer cases and orders to determine the appropriate resolution. Depending on the case, you may handle lost packages, refunds, store credits, replacements, and other order-related requests.

WHAT WILL YOU DO?

• Review and validate customer cases and previous agent interactions.
• Analyze the current order and identify the appropriate resolution.
• Determine whether the case requires a refund, store credit, replacement, or another solution.
• Work across different channels and case types according to operational needs.
• Ensure every case is handled accurately and according to the campaign guidelines.

JOB DETAILS

• Salary: $2,848,000 COP basic salary + $100,000 bonus + 15% performance bonus
• Contract: Fixed-term contract for 4 months, with all legal benefits.
• Working hours: 42 hours per week.
• Start date: October 5th, 2026.

Training

• 1 week: Monday to Friday, 9:00 a.m. – 6:30 p.m.
• 2 weeks of nesting: Monday to Friday, 9:00 a.m. – 6:30 p.m.
• After nesting / Operation: Rotational schedules within the 7:30 a.m. – 8:30 p.m. operational window, subject to changes due to seasonal/winter schedule adjustments.

WHAT DO YOU NEED TO APPLY?

• English: Advanced English level with excellent written and verbal communication skills.
• Experience: Minimum 6 months of experience in Back office.

We are especially interested in profiles with strong analytical skills, attention to detail, problem-solving abilities, and experience handling customer cases, orders, refunds, or similar processes.

Join TDCX and be part of an exciting international sportswear campaign!