Sales Support

GEA Germany GmbH; Bogotá ciudad; On-site; COP 27,900,000 - 44,640,000; Full time

Job summary

GEA Germany GmbH in Bogotá is seeking a Sales Support to reside in our Bogota office. You will enter and manage sales and service orders in SAP, maintain quotes and CRM records, and work with the sales team to ensure timely customer responses and delivery deadlines.

You will also support CRM administration, participate in meetings, and help resolve issues related to orders, deliveries and invoicing while analyzing customer patterns to identify upsell opportunities and grow revenue.

Qualifications

• Experience in closing sales and meeting objectives.
• Ability to build strong client relationships and offer value-added solutions.
• Fluent in Spanish and English, with excellent written and verbal communication.

Responsibilities

• Enter and manage sales and service orders in SAP.
• Maintain accurate quotes, orders and sales activity in CRM for tracking and reporting.
• Collaborate with the sales team to respond to customer requests and meet delivery deadlines.
• Support CRM administration for the team.
• Participate in team meetings and communicate relevant information to all departments.
• Assist in resolving issues related to sales orders, deliveries and invoicing to ensure customer satisfaction.
• Analyze customer consumption patterns to identify upselling opportunities and strategies.

Skills

Sales skills

CRM management

Communication

Customer orientation

Autonomy

Time management

Strategic thinking

Problem solving

Teamwork

English fluency

Tools

SAP

CRM systems

MS Office

Job description

GEA is a multinational engineering company and one of the largest suppliers in the world focused on advanced engineering technology processes for the food, beverage, chemical, pharmaceutical, agricultural, oil, and naval sectors, among many others. In fact, we have more than 18 thousand employees worldwide and as a curious fact, 50% of beer production worldwide is made with our machinery.

Right now we are looking for our future Sales Support who will be located in our Bogota office.

Responsibilities / Tasks

• Enter and manage sales and service orders in the SAP system.
• Maintain accurate records of quotes, orders, and sales activities in the CRM to facilitate tracking and reporting.
• Work closely with the sales team to ensure timely responses to customer requests and meet delivery deadlines.
• Support the sales team in CRM administration.
• Participate in team meetings and effectively communicate relevant information to all departments involved.
• Assist in resolving issues related to sales orders, deliveries, and invoicing, ensuring customer satisfaction at all times.
• Analyze customer consumption patterns to identify upselling opportunities and additional sales strategies.

Your Profile / Qualifications

• Technical Knowledge: Ability to understand the technical aspects of GEA’s products and services, as well as the food industry in general.
• Sales Skills: Proven experience and ability in closing sales and achieving business objectives. Capability to identify sales opportunities and turn them into successful business deals.
• Effective Communication: Excellent verbal and written communication skills in Spanish and potentially other languages relevant to the target market. Ability to clearly and persuasively communicate the benefits of GEA’s products and services.
• Customer Relationship Management: Expertise in building and maintaining strong relationships with clients, understanding their needs, and offering value-added solutions. Proficiency in managing customer expectations effectively and ensuring their satisfaction.
• Autonomy and Organizational Skills: Ability to work independently while efficiently managing time and tasks. Strong organizational skills to maintain accurate records of sales activities and meet established deadlines.
• Customer Orientation: A client-focused mindset with a strong commitment to meeting their needs and exceeding expectations. A proactive attitude to anticipate customer requirements and offer preventive and forward-thinking solutions.
• Strategic Vision: Ability to understand the bigger market picture and develop effective sales strategies to drive business growth. Skill in identifying new market opportunities and adapting quickly to changes in the competitive landscape.
• Problem Solving: Aptitude for identifying and effectively resolving challenges and obstacles during the sales and customer service process. Creativity in developing innovative solutions that meet customer needs and add value.
• Teamwork: Ability to collaborate effectively with other team members, including engineers, service technicians, and support staff, to ensure successful delivery of projects and services to customers.
• English Proficiency: Fluent.
• Technical Tools: Proficiency in Microsoft Office Suite, CRM systems, and SAP (preferred).

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.