Service Sales Support

GEA Group; Bogotá; On-site; COP 40,000,000 - 70,000,000; Full time

Job summary

GEA in Colombia is seeking a Service Sales Support to join our team. You will prepare quotations, handle inquiries, manage purchase orders, and record activities in the CRM, collaborating with internal and external customers.

The role requires a Bachelor in engineering, 3–5 years in after-sales, proficiency in SAP and Excel, and English at B1+. You will contribute to budget targets and work across cultures in a global company offering development and training.

Qualifications

• Bachelor's degree in engineering or related field.
• 3 to 5 years of experience in after-sales or service departments.
• Proficiency in ERP systems and Microsoft Excel.
• Advanced knowledge of SAP.
• English language proficiency at B1+.

Responsibilities

• Prepare and manage quotations based on customer needs.
• Handle customer inquiries and manage purchase orders.
• Record daily activities in the CRM system.
• Interact with internal and external customers.
• Follow up on open quotations and orders; support invoicing and accounts receivable.
• Meet assigned budget targets.

Skills

Customer-focused

Communication

Attention to detail

Active listening

Time management

Team collaboration

Education

Bachelor's degree in engineering

Tools

SAP

ERP systems

Microsoft Excel

Job description

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally.

Would you like to be part of our Team?

Join our Team in Colombia and support us as a Service Sales Support.

Responsibilities / Tasks

• Prepare and manage quotations based on customer needs.
• Handle customer inquiries.
• Manage purchase orders.
• Record daily activities in the Customer Relationship Management (CRM) system.
• Interact with internal and external customers.
• Actively follow up on open quotations, orders, warranties, and provide support with invoicing and accounts receivable.
• Meet the assigned budget targets.

Your Profile / Qualifications

• Bachelor’s degree, preferably in an engineering discipline (electronic, mechanical, etc.)
• 3 to 5 years of experience in after-sales or service departments.
• Proficiency in ERP systems.
• Proficiency in Microsoft Excel.
• Advanced knowledge of SAP.
• Required languages: English B1+.
• Strong concentration, attention to detail, and active listening skills.
• Excellent communicator, written and verbal, able to work with individuals (internal and external) across a wide range of levels, functions, brands and cultures.
• Customer-focused mindset, with the ability to understand and prioritize customer needs while building strong, respectful relationships with customers and internal stakeholders.
• Ability to process information efficiently and accurately, effectively carrying out assigned tasks while demonstrating commitment and accountability for results.
• Ability to organize, prioritize, and manage time effectively.
• The ability to gain high levels of trust from customers and to predict customer and competitor actions.
• Collaborative and objective approach, openness to different perspectives, and a positive attitude. Ability to prioritize team success, foster group commitment, and contribute actively to achieving shared goals and objectives.

What will you find being part of GEA?

• Exciting professional challenges with ample opportunities for development and training in a global operating environment.
• A work culture that promotes the spirit of innovation where our engineers create, develop and implement world-class solutions.
• We believe in delivering a true work experience in an equal opportunity environment that values difference and diversity.
• Market competitive salary and benefits complemented by flexible and autonomous work arrangements.