Remote Zoom CCaaS Architect & CX Transformation Lead

Ttecdigital; Bogotá; Presencial; COP 300.721.732 - 434.375.835; Jornada completa

Descripción de la vacante

TTEC Digital is seeking a Zoom Contact Center Senior Consultant to lead the development, testing, and delivery of the Zoom CC software. This remote, hands-on role requires deep technical and business consulting experience across CX transformation tools and omnichannel technologies.

You will configure Zoom Contact Center, WFM, QM, and AI solutions, mentor engineers, and deliver high-quality software on schedule. Strong communication with executives and clients is essential.

Formación

• Bachelor’s degree or equivalent in CS/IT/Engineering (preferred).
• 3+ years in Zoom Contact Center and UC environments.
• Experience with enterprise CCaaS architecture for complex business needs.
• Excellent customer-facing presentation skills with the ability to develop new solution pitches and demos.
• Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern identity management.
• Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations.
• CRM integrations (Salesforce, MS Dynamics, ServiceNow or Zendesk).
• Knowledge/certifications for Zoom Contact Center and process automation.
• 2+ years of software development (JavaScript, Python, Java, C++) and testing real-time systems.
• Experience with Conversational AI platforms is highly desired.
• Network infrastructure experience.
• Ability to present to executive stakeholders.

Responsabilidades

• Lead end-to-end development, testing and delivery of Zoom Contact Center software.
• Configure and deploy Zoom CC, WFM, QM, and AI solutions.
• Design, implement, test, and review software components.
• Mentor Software Engineers and perform code reviews.
• Deliver high-quality software on time and coordinate with project teams.
• Work with analysis and management toward successful project outcomes.
• Support production environment and respond to defects.
• Engage in meetings and training as required.

Conocimientos

Zoom CC experience

UC environments

SIP/VoIP

RESTful APIs

WebRTC

SSO/identity mgmt

CRM integrations

JavaScript

Python/Java/C++

Mentoring

Executive presentation

Team collaboration

Agile/Waterfall

Cloud telephony

Educación

Bachelor’s degree in computer science, IT, or engineering

Herramientas

Zoom Contact Center

SBCs/SIP trunks

CRM systems (Salesforce, Dynamics, ServiceNow, Zendesk)

AI platforms

Cloud telephony integrations

Descripción del empleo

TTEC Digital is seeking a Zoom Contact Center Senior Consultant to lead the development, testing, and delivery of the Zoom CC software. This remote, hands-on role requires deep technical and business consulting experience across CX transformation tools and omnichannel technologies.

You will configure Zoom Contact Center, WFM, QM, and AI solutions, mentor engineers, and deliver high-quality software on schedule. Strong communication with executives and clients is essential.