Remote Conversational Design Consultant | AI & CX Impact

Xnrsolutions; Colombia; A distancia; COP 90.000.000 - 130.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working culture

Opportunities for professional growth

Collaborative and inclusive environment

Descripción de la vacante

A leading technology consulting firm is seeking a Conversational Design Consultant to create innovative contact center experiences. This fully remote position in Colombia requires a minimum of 3 years in design or business analysis. The successful candidate will collaborate with global teams and have a strong understanding of conversational AI tools like Amazon Lex and Salesforce Einstein. Opportunities for professional development in AI and customer experience design are available.

Formación

• 3+ years of experience in design, business analysis, or similar consulting roles.
• Customer-facing consulting experience.
• Strong communication and visualization skills using design tools.

Responsabilidades

• Design conversational speech systems leveraging AI and NLU.
• Define user personas and interaction capabilities across channels.
• Analyze interaction and behavioral data to improve designs.

Conocimientos

Conversational Design

User Experience (UX)

Communication skills

Business analysis

Collaboration

Herramientas

Lucidchart

Visio

Draw.io

Amazon Lex

Salesforce Einstein

Descripción del empleo

A leading technology consulting firm is seeking a Conversational Design Consultant to create innovative contact center experiences. This fully remote position in Colombia requires a minimum of 3 years in design or business analysis. The successful candidate will collaborate with global teams and have a strong understanding of conversational AI tools like Amazon Lex and Salesforce Einstein. Opportunities for professional development in AI and customer experience design are available.