Amazon Connect Senior Consultant: AI-Driven Contact Center

Slalom; Colombia; Presencial; COP 90.000.000 - 140.000.000; Jornada completa

Descripción de la vacante

Slalom is seeking an Amazon Connect Consultant/Senior Consultant to join our Enterprise Capability team. You will design and implement end-to-end contact center solutions, leveraging Amazon Connect and related AWS services, guiding clients from discovery through deployment and post-go-live support.

You’ll collaborate with cross-functional teams, contribute to architecture and best practices, and help clients accelerate value with AI-powered capabilities while enhancing customer experiences.

Formación

• Experience designing, implementing, or supporting contact center solutions.
• Hands-on Amazon Connect and AWS services experience.
• 2+ years consulting or stakeholder-facing experience.
• Familiarity with generative AI concepts for contact centers.
• Proficiency in Python/Node.js.
• Strong problem-solving and troubleshooting skills.
• Effective communication with technical and non-technical audiences.
• Knowledge of IVR self-service, chat bots, and call analytics.
• Active AWS certifications or ability to obtain them.
• Desire to learn and share knowledge.

Responsabilidades

• Define technical designs to meet business objectives with clients and teammates.
• Build custom components or configure Amazon Connect.
• Execute testing to validate work product against requirements and security.
• Create, support, and/or utilize DevOps tooling, including infrastructure as code.
• Participate in deployment, cutover, and post-go-live support.
• Prepare architecture and workflow documentation.
• Collaborate with designers, developers, architects, project managers, and stakeholders to meet timelines.
• Provide Amazon Connect expertise to sales teams, project teams, and customers.
• Support development of case studies, demos, and training materials.
• Act as trusted advisor on contact center best practices and AWS capabilities.

Conocimientos

Amazon Connect

Python/Node.js

Problem solving

Communication

Generative AI concepts

Consulting experience

Herramientas

Lex

Lambda

S3

DynamoDB

CloudFormation

Descripción del empleo

Slalom is seeking an Amazon Connect Consultant/Senior Consultant to join our Enterprise Capability team. You will design and implement end-to-end contact center solutions, leveraging Amazon Connect and related AWS services, guiding clients from discovery through deployment and post-go-live support.

You’ll collaborate with cross-functional teams, contribute to architecture and best practices, and help clients accelerate value with AI-powered capabilities while enhancing customer experiences.