Remote AWS Connect Solutions Architect – Pre-Sales

Ttecdigital; Bogotá; Presencial; COP 400.962.309 - 601.443.464; Jornada completa

Descripción de la vacante

TTEC Digital is hiring a Pre‑sales Solution Architect to join the SandcastleCX team. This is a 100% remote role expanding beyond North America, with a focus on Amazon AWS Connect technologies and associated CX platforms.

You will serve as a technical SME supporting pre‑ and post‑sale engagements, translating technology into business value and guiding customers through cloud migrations. Expect up to 30% travel and collaboration with executive stakeholders.

Formación

• 10+ years in technical pre-sales, solutions engineering, or contact center consulting.
• Fluency in the English language is a MUST‑HAVE (additional languages a plus for nearshore operations).
• Bachelor's degree in CS, Engineering, or related field.
• 5+ years of hands‑on experience with Amazon Connect and AWS services.
• AWS professional certifications.
• Experience with Telco/contact center platforms.
• Experience with CRMs, including Salesforce, ServiceNow, and Dynamics.
• Network infrastructure experience.
• Preferred AWS AI/ML experience (Lex, Bedrock, Transcribe, Comprehend).
• Familiarity with IaC (Terraform, CloudFormation, CDK).
• Ability to build solutions in Amazon Connect.
• Experience presenting to executive stakeholders.
• Ability to create architecture diagrams and build enterprise demos.
• Strong communication skills and ability to map tech recommendations to business value.
• Ability to travel up to 30%.

Responsabilidades

• Gather customer requirements, design, and document solutions for pre‑sales engagements.
• Acquire technology stacks for SandcastleCX engagements.
• Plan and coordinate customer enablement sessions.
• Identify cross‑sell and up‑sell opportunities.
• Build and prove out critical use cases.
• Help resolve customer objections and de‑risk cloud migration.
• Maintain expertise in CX technologies and TTEC Digital offerings.

Conocimientos

Technical pre-sales

Solution architecture

Customer engagement

Cloud architectures

English fluency

Educación

Bachelor's degree in CS or Engineering

Herramientas

Amazon Connect

AWS services

Terraform

CloudFormation

CDK

Salesforce

ServiceNow

Dynamics

Descripción del empleo

TTEC Digital is hiring a Pre‑sales Solution Architect to join the SandcastleCX team. This is a 100% remote role expanding beyond North America, with a focus on Amazon AWS Connect technologies and associated CX platforms.

You will serve as a technical SME supporting pre‑ and post‑sale engagements, translating technology into business value and guiding customers through cloud migrations. Expect up to 30% travel and collaboration with executive stakeholders.