Remote Technical Account Manager - AWS & Connect

Ttecdigital; Bogotá; Presencial; COP 300.721.732 - 434.375.835; Jornada completa

Descripción de la vacante

TTEC Digital is seeking a Technical Account Manager (TAM) in a 100% remote role for Bogota, Colombia. You will steward strategic client relationships, drive platform adoption of Amazon Connect and AWS-based ecosystems, and deliver a seamless Managed Services experience.

Lead cross-functional execution, monitor usage and health, and translate client goals into actionable technical plans while coordinating with engineering and cloud support teams.

Formación

• Experience in TAM/TPM or similar roles supporting cloud contact centers.
• Strong communication and executive-level summarization skills.
• Fluency in English is mandatory.

Responsabilidades

• Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
• Ensure clients adopt and gain value from Amazon Connect and related AWS capabilities through guidance and recommendations.
• Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.
• Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations to improve reliability and outcomes.
• Maintain clear communication of risks, action plans, and technical decisions with engineering, developers, and cloud support teams.
• Support renewal readiness and long-term planning by keeping environments optimized and aligned to the client’s roadmap.
• Translate client goals into actionable technical plans and lead cross-functional execution.

Conocimientos

Technical Account Management

Cloud CX

Amazon Connect

AWS services

English fluency

Stakeholder management

Executive summarization

Jira

ServiceNow

Microsoft Dynamics

Herramientas

Jira

ServiceNow

Microsoft Dynamics

Descripción del empleo

TTEC Digital is seeking a Technical Account Manager (TAM) in a 100% remote role for Bogota, Colombia. You will steward strategic client relationships, drive platform adoption of Amazon Connect and AWS-based ecosystems, and deliver a seamless Managed Services experience.

Lead cross-functional execution, monitor usage and health, and translate client goals into actionable technical plans while coordinating with engineering and cloud support teams.