Remote Veterinary Front Desk & Care Coordinator

Mascotte; Bogotá; Remote; COP 97,201,000 - 136,081,000; Full time

Benefits offered by this job

15 days off per calendar year

Off on 7 American public holidays

1 month sabbatical leave every 4 years

No commute

No overtime and no rotating shifts

13th month bonus

Job summary

Mascotte is seeking a dedicated remote front-desk professional to support a U.S. veterinary clinic. You will be the first voice for clients, manage calls, scheduling, and care navigation from home.

Responsibilities include patient communication, appointment coordination, and maintaining accurate records, with a focus on empathy and clarity in English. A fixed, long-term schedule is required.

Qualifications

• At least 1 year of medical administration experience in a clinic or hospital.
• Scheduling experience in a veterinary setting.
• Fluent, professional English with evidence from past roles.
• Experience with veterinary practice management software and VoIP is a plus.
• Remote-ready setup with reliable internet (≥25 Mbps).
• Able to work fixed shift 9am–5pm EST or PT, Mon–Fri.

Responsibilities

• Answer calls, texts, chats, and emails from pet parents with empathy and clarity.
• Book, reschedule, and confirm visits.
• Help pet parents understand next steps, triage inquiries, explain services, and coordinate follow-ups.
• Build estimates in partnership with the veterinary team.
• Keep medical records, notes, and workflows up to date.

Skills

Medical administration

Scheduling

English proficiency

Tech-savvy

Team coordination

Remote work setup

Fixed shift availability

Tools

Practice management software

Job description

Mascotte is seeking a dedicated remote front-desk professional to support a U.S. veterinary clinic. You will be the first voice for clients, manage calls, scheduling, and care navigation from home.

Responsibilities include patient communication, appointment coordination, and maintaining accurate records, with a focus on empathy and clarity in English. A fixed, long-term schedule is required.