Remote Medical Receptionist & Csr (Remote - U.S. Hours)

Mascotte; Bogotá; Remote; COP 97,201,000 - 136,081,000; Full time

Benefits offered by this job

15 days off per calendar year

Off on 7 American public holidays

1 month sabbatical leave every 4 years

No commute

No overtime and no rotating shifts

13th month bonus

Job summary

Mascotte is seeking a dedicated remote front-desk professional to support a U.S. veterinary clinic. You will be the first voice for clients, manage calls, scheduling, and care navigation from home.

Responsibilities include patient communication, appointment coordination, and maintaining accurate records, with a focus on empathy and clarity in English. A fixed, long-term schedule is required.

Qualifications

• At least 1 year of medical administration experience in a clinic or hospital.
• Scheduling experience in a veterinary setting.
• Fluent, professional English with evidence from past roles.
• Experience with veterinary practice management software and VoIP is a plus.
• Remote-ready setup with reliable internet (≥25 Mbps).
• Able to work fixed shift 9am–5pm EST or PT, Mon–Fri.

Responsibilities

• Answer calls, texts, chats, and emails from pet parents with empathy and clarity.
• Book, reschedule, and confirm visits.
• Help pet parents understand next steps, triage inquiries, explain services, and coordinate follow-ups.
• Build estimates in partnership with the veterinary team.
• Keep medical records, notes, and workflows up to date.

Skills

Medical administration

Scheduling

English proficiency

Tech-savvy

Team coordination

Remote work setup

Fixed shift availability

Tools

Practice management software

Job description

Location: Remote — work from anywhere!

The Role

You'll be the dedicated remote front-desk for one U.S. veterinary clinic — their care coordinator, their client's first voice, part of their team every day. This is real veterinary work, done from home.

What You'll Be Doing

• Client Communication: Answer and initiate calls, texts, chats, and emails from pet parents with empathy and clarity.
• Appointment Scheduling: Book, reschedule, and confirm visits.
• Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
• Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
• Estimates & Treatment Plans: Build estimates in partnership with the veterinary team.
• Records: Keep medical records, notes, and workflows tight and up to date.

Why Mascotte

Mascotte is a fast-growing, tech-enabled company transforming how U.S. veterinary practices operate behind the scenes. We're not a staffing agency — our team members are dedicated, long-term extensions of the clinics they support. Everyone here has lived the vet clinic hustle.

Requirements

Who We're Looking For

• Medical administration experience: At least 1 year of experience in a clinic or hospital — front desk, reception, practice administration, or client care, with clinic names and employment dates shown in your CV work history.
• Scheduling experience: You've handled appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital.
• Spoken English: You'll be on live calls with American pet owners all day. Fluent, professional English is essential — and we assess it based on evidence, not self-rating, including prior phone-based roles serving English-speaking clients and fluent, well-written free-text application answers.
• Tech-comfortable: Hands‑on with veterinary practice management software — you can name the systems you've used and describe your day-to‑day work in them. Experience with VoIP tools is a plus.
• Team-oriented: Experience coordinating with veterinarians and clinic teams to keep communication and follow-up moving.
• Remote-ready: You can describe a specific remote-work setup: fibre or fixed internet of at least 25 Mbps, backup power that lets you work through load shedding (inverter, UPS, or generator), and a quiet dedicated space for taking calls.
• Fixed-shift availability: You can work the fixed shift you're assigned — either 9am–5pm EST or PT , Monday to Friday — on a permanent, long-term basis. We assess this based on the evidence in your CV, including your current commitments and any prior sustained evening or night shift work.

Benefits

• 15 days off per calendar year
• Off on 7 American public holidays
• 1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance
• No commute, no weekend-work, no overtime, no rotating shifts
• 13th month of paycheck as a performance bonus every 12 months