Remote Medical Front Desk VA: Scheduling & Calls

Angel City VA; Colombia; Remote; COP 35,726,000 - 50,883,000; Full time

Job summary

Angel City VA is seeking a Remote Front Desk VA to support the client’s front desk team by handling high volumes of calls, scheduling appointments, verifying insurance, and coordinating referrals. This role enables onsite staff to focus on in-person care while you manage remote tasks.

You will use AdvancedMD and Weave, follow HIPAA-compliant processes, register new patients, verify eligibility, and maintain accurate records.

Qualifications

• At least 2 years of medical front desk experience.
• Familiarity with insurance verification and eligibility.
• Experience handling patient scheduling.
• Comfortable explaining basic insurance and benefit information to patients.
• Strong attention to detail.
• Ability to learn and follow scheduling protocols.
• Professional phone communication skills.
• Ability to manage 90-100 calls per day.
• Spanish speakers preferred.
• Female candidates preferred.
• Solid understanding of medical terminology.
• Tech-savvy; comfortable with computers and digital tools.
• Knowledge of EHR systems.

Responsibilities

• Inbound Call Management: Handle high volumes of incoming patient calls across eight locations.
• Appointment Scheduling: Schedule, reschedule, and confirm patient appointments.
• Scheduling Protocol Compliance: Follow rules for appointment types, new patient visits, double-booking restrictions, and procedure scheduling.
• Patient Communication: Respond to inquiries and manage follow-up communications via phone, text, and email.
• Patient Registration: Assist with new patient registration and data entry in the system.
• Insurance Intake and Eligibility Verification: Collect insurance information and verify eligibility and coverage.
• Referral Verification: Review referrals and coordinate communications.
• EHR and Practice Management: Use AdvancedMD to access records and manage appointments.
• Phone and Text Management: Use Weave for communications.
• Patient Flow Support: Reduce admin burden on onsite staff for check-ins/check-outs.
• Documentation and Follow-Up: Maintain accurate records of calls and scheduling changes.
• Confidentiality and Compliance: Handle patient information securely per HIPAA.

Skills

Medical front desk

Insurance verification

Appointment scheduling

Phone communication

HIPAA compliance

Tools

AdvancedMD

Weave

Job description

Angel City VA is seeking a Remote Front Desk VA to support the client’s front desk team by handling high volumes of calls, scheduling appointments, verifying insurance, and coordinating referrals. This role enables onsite staff to focus on in-person care while you manage remote tasks.

You will use AdvancedMD and Weave, follow HIPAA-compliant processes, register new patients, verify eligibility, and maintain accurate records.