Remote Medical Virtual Assistant - Billing & Ops

Go Lean Health; Bogotá ciudad; Remote; COP 29,086,000 - 40,273,000; Full time

Benefits offered by this job

Remote work

Performance-based raise after 6 months

Job summary

Go Lean Health seeks a highly capable Medical Virtual Assistant (MVA) to support the operational health of a chiropractic clinic in a remote setting. You will take ownership of critical workflows with minimal supervision and excel in English communication, executive presence, and attention to detail.

This role covers insurance verification, denied claims management, EOB processing, patient balance resolution, claims processing, SOAP note monitoring, appointment tracking, and operational

Qualifications

• Minimum of 1 year of experience as a Medical Virtual Assistant.
• Experience supporting a US healthcare practice.
• Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.
• Exposure to CPT and ICD-10 codes.
• Strong English communication skills, both written and verbal.
• Strong executive presence and professional communication style.
• Must be a Mac OS user.
• Strong attention to detail and follow-through.
• Ability to work independently with minimal supervision.
• Proven leadership, ownership, or high-accountability experience in a previous role.

Responsibilities

• Verify patient insurance after the patient checks in, typically around 15 minutes after the scheduled appointment time.
• Review denied claims, identify denial reasons, and assist with claim reprocessing.
• Review and process Explanation of Benefits documents.
• Review outstanding insurance balances and patient account issues.
• Support claims-related workflows, including Cigna and Veterans Affairs claims.
• Assist with vendor payment coordination, including check payments when needed.
• Monitor SOAP note completion, accuracy, and compliance.
• Track missed appointments, canceled appointments, and scheduling trends.
• Prepare reports on outstanding balances, missed appointments, canceled appointments, EOB backlog, denied claims, and other operational metrics.
• Support smooth communication between the provider, care team, and administrative staff.
• Proactively identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems.

Skills

English communication

Executive presence

Attention to detail

Independence

Ownership

Emotional intelligence

Tools

Mac OS

Job description

Go Lean Health seeks a highly capable Medical Virtual Assistant (MVA) to support the operational health of a chiropractic clinic in a remote setting. You will take ownership of critical workflows with minimal supervision and excel in English communication, executive presence, and attention to detail.

This role covers insurance verification, denied claims management, EOB processing, patient balance resolution, claims processing, SOAP note monitoring, appointment tracking, and operational