Remote Bilingual Medical Front Desk Coordinator

Entrepreneur Cooperative; Colombia; Remote; COP 38,668,000 - 52,315,000; Full time

Job summary

Entrepreneur Cooperative is seeking a Bilingual Medical Patient Services Coordinator to support U.S.-based medical practices from a fully remote position. This role is Full-Time Independent Contractor with 10 openings, starting ASAP, and requires availability during U.S.

business hours. You will handle patient communications via phone, email, and messaging; verify insurance eligibility; manage appointments; and maintain accurate EMR/EHR data while delivering courteous, professional service.

Qualifications

• At least 1 year of experience supporting U.S. healthcare accounts
• Advanced English proficiency (C1/C2) and fluent Spanish
• Clear, professional spoken English with a neutral or minimal accent
• Experience working with EMR/EHR systems
• Previous experience verifying patient insurance eligibility and benefits
• Proficiency in Microsoft Office and Google Workspace
• Strong customer service and patient communication skills
• Excellent organization, multitasking, and time-management abilities
• Ability to maintain accurate documentation and patient information
• Comfortable communicating directly with patients in a busy healthcare environment
• Ability to work independently and collaborate effectively with remote teams
• Availability during U.S. business hours

Responsibilities

• Respond to incoming patient calls, emails, and electronic messages
• Make outbound calls for appointment confirmations, follow-ups, and other administrative requests
• Assist patients with routine questions and direct inquiries to the appropriate healthcare team members
• Communicate professionally with physicians, medical staff, and patients
• Deliver friendly, empathetic, and efficient customer service
• Protect confidential patient information during all interactions
• Schedule, confirm, cancel, and reschedule medical appointments
• Maintain accurate provider calendars and appointment details
• Coordinate scheduling updates between patients and medical teams
• Assist patients with appointment-related questions and follow-up communication
• Help ensure scheduling processes remain organized and efficient
• Verify patient insurance eligibility and benefit information
• Review and update patient demographic information
• Maintain accurate records within EMR/EHR systems
• Identify missing or outdated patient information and coordinate updates
• Support accurate documentation and administrative recordkeeping
• Update reports, databases, and administrative files
• Assist with routine documentation and data entry
• Support additional administrative tasks and special projects
• Coordinate with healthcare team members to resolve outstanding requests
• Maintain organized workflows and ensure tasks are completed on time

Skills

English (Advanced)

Spanish (Fluent)

Tools

EMR/EHR systems

Microsoft Office

Google Workspace

Job description

Entrepreneur Cooperative is seeking a Bilingual Medical Patient Services Coordinator to support U.S.-based medical practices from a fully remote position. This role is Full-Time Independent Contractor with 10 openings, starting ASAP, and requires availability during U.S.

business hours. You will handle patient communications via phone, email, and messaging; verify insurance eligibility; manage appointments; and maintain accurate EMR/EHR data while delivering courteous, professional service.