Remote Medical Receptionist & CSR (Remote - U.S. Hours)

Mascotte; Puerto Bogotá; Remote; COP 116,819,000 - 175,228,000; Full time

Benefits offered by this job

15 days off

7 US holidays

Sabbatical every 4 years

Remote work

No overtime

13th month bonus

Job summary

Mascotte is seeking a remote front-desk coordinator for a U.S. veterinary clinic. You will be the client’s first voice, handling calls, scheduling, and care navigation from home.

You will collaborate with veterinarians, manage records, and prepare estimates in partnership with the team. A fixed EST/PT shift is expected, with a long-term commitment.

Qualifications

• Medical administration experience: At least 1 year in a clinic or hospital (front desk, reception, or client care).
• Scheduling experience: handled booking, rescheduling and confirmations.
• Fluent, professional English for live calls with American clients.

Responsibilities

• Client communication via calls, texts, chats, and emails with empathy and clarity.
• Book, reschedule, and confirm visits.
• Explain services and coordinate follow-ups for care navigation.
• Build estimates and treatment plans with veterinary team support.
• Keep medical records and workflows up to date.

Skills

Client communication

Appointment scheduling

Care navigation

Medical administration

Remote work setup

English communication

VoIP tools

Team coordination

Job description

Location: Remote — work from anywhere!

The Role

You'll be the dedicated remote front-desk for one U.S. veterinary clinic — their care coordinator, their client's first voice, part of their team every day. This is real veterinary work, done from home.

What You'll Be Doing

• Client Communication: Answer and initiate calls, texts, chats, and emails from pet parents with empathy and clarity.
• Appointment Scheduling: Book, reschedule, and confirm visits.
• Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
• Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
• Estimates & Treatment Plans: Build estimates in partnership with the veterinary team.
• Records: Keep medical records, notes, and workflows tight and up to date.

Why Mascotte

Mascotte is a fast-growing, tech-enabled company transforming how U.S. veterinary practices operate behind the scenes. We're not a staffing agency — our team members are dedicated, long-term extensions of the clinics they support. Everyone here has lived the vet clinic hustle.

Who We're Looking For

• Medical administration experience: At least 1 year of experience in a clinic or hospital — front desk, reception, practice administration, or client care, with clinic names and employment dates shown in your CV work history.
• Scheduling experience: You've handled appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital.
• Spoken English: You'll be on live calls with American pet owners all day. Fluent, professional English is essential — and we assess it based on evidence, not self-rating, including prior phone-based roles serving English-speaking clients and fluent, well-written free-text application answers.
• Tech-comfortable: Hands-on with veterinary practice management software — you can name the systems you've used and describe your day-to-day work in them. Experience with VoIP tools is a plus.
• Team-oriented: Experience coordinating with veterinarians and clinic teams to keep communication and follow-up moving.
• Remote-ready: You can describe a specific remote-work setup: fibre or fixed internet of at least 25 Mbps, backup power that lets you work through load shedding (inverter, UPS, or generator), and a quiet dedicated space for taking calls.
• Fixed-shift availability: You can work the fixed shift you're assigned — either 9am–5pm EST or PT , Monday to Friday — on a permanent, long-term basis. We assess this based on the evidence in your CV, including your current commitments and any prior sustained evening or night shift work.

• 15 days off per calendar year
• Off on 7 American public holidays
• 1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance
• No commute, no weekend-work, no overtime, no rotating shifts
• 13th month of paycheck as a performance bonus every 12 months