Remote Travel Concierge for Luxury Journeys

Manatal

Sur

Remote

COP 116,516,000 - 194,194,000

Full time

5 days ago

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Benefits offered by this job

100% remote work environment

Professional growth opportunities

Access to travel perks and industry‑or

discounts

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients through every stage of their travel journey in a 100% remote setting. You will be the trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless and high-quality experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

Excellent verbal and written communication skills.
Customer service experience (travel, hospitality, or service-related experience preferred).
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems and booking platforms.
Reliable, proactive, and able to manage multiple client requests efficiently.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.