Remote Travel Concierge & Booking Specialist

Manatal; Cartagena de Indias; Remote; COP 113.280.000 - 178.011.000; Vollzeit

Benefits dieser Stelle

100% remote

Growth opportunities

Travel perks

Training & development

Zusammenfassung

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the main point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences, with a fully remote work setup and access to travel perks.

Qualifikationen

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Aufgaben

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Kenntnisse

Verbal communication

Written communication

Customer service

Travel knowledge

Organizational skills

Tech-savvy

Empathy

Multi-tasking

Tools

Booking systems

CRM

Jobbeschreibung

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the main point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences, with a fully remote work setup and access to travel perks.