Luxury Travel Experience Consultant — Remote

Manatal; Bogotá ciudad; A distancia; COP 36.000.000 - 120.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Descripción de la vacante

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to guide clients through every travel stage, from initial booking to post-trip follow-up, delivering a seamless and personalized experience.

This remote position suits detail-oriented, service-driven individuals who love travel, hospitality, and creating memorable client journeys. Join a team focused on excellence and client satisfaction.

Formación

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Conocimientos

Verbal communication

Written communication

Customer service

Attention to detail

Tech-savvy

Multi-tasking

Descripción del empleo

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to guide clients through every travel stage, from initial booking to post-trip follow-up, delivering a seamless and personalized experience.

This remote position suits detail-oriented, service-driven individuals who love travel, hospitality, and creating memorable client journeys. Join a team focused on excellence and client satisfaction.