Remote Travel Concierge and Client Experience Specialist

Manatal; Medellín; Remote; COP 116,516,000 - 155,355,000; Full time

Benefits offered by this job

Access to travel perks and industry‑re

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients throughout their travel journey in a 100% remote role. You will be the primary contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience for luxury and leisure travelers.

The ideal candidate is detail-oriented, service-driven, and passionate about travel. Strong communication, tech comfort, and the ability to manage multiple requests are essential

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Verbal & written communication

Customer service

Organizational skills

Tech-savvy

Reliability & proactivity

Travel enthusiasm

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients throughout their travel journey in a 100% remote role. You will be the primary contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience for luxury and leisure travelers.

The ideal candidate is detail-oriented, service-driven, and passionate about travel. Strong communication, tech comfort, and the ability to manage multiple requests are essential