Remote Luxury Travel Experience Concierge

Manatal; Medellín; Remote; COP 30,000,000 - 42,000,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and industry-?e

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant focused on Customer Experience. This remote role involves supporting clients from initial inquiry through post-trip follow-up, ensuring a seamless, personalized travel journey.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences, with strong communication and organizational skills to manage multiple requests efficiently.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or service.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and problem-solving.
• Maintain clear documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Organizational skills

Tech-savvy

Client empathy

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant focused on Customer Experience. This remote role involves supporting clients from initial inquiry through post-trip follow-up, ensuring a seamless, personalized travel journey.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences, with strong communication and organizational skills to manage multiple requests efficiently.