Remote Travel Concierge & Client Experience Specialist

Manatal; Bogotá ciudad; Remoto; COP 135.936.000 - 178.011.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% remote work

Travel perks and discounts

Professional growth

Descrizione del lavoro

Prestige Travel Agency by Mich USA is hiring a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will act as the trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized, high-quality experience.

This role suits detail-oriented, service-driven individuals passionate about travel, hospitality, and exceptional customer experiences.

Competenze

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related roles preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Mansioni

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conoscenze

Excellent communication

Customer service experience

Organizational skills

Tech & systems fluency

Multitasking

Interest in travel

Strumenti

Booking platforms

Descrizione del lavoro

Prestige Travel Agency by Mich USA is hiring a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will act as the trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized, high-quality experience.

This role suits detail-oriented, service-driven individuals passionate about travel, hospitality, and exceptional customer experiences.