Remote Luxury Travel Concierge & Client Experience

Manatal; Perímetro Urbano Barranquilla; Remote; COP 145,645,000 - 210,376,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel perks

Training & development

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients from booking through post-trip follow-up, delivering personalized, high-quality experiences.

This remote role suits detail-oriented, service-driven professionals with a passion for travel who can manage multiple requests while maintaining accurate records in our systems.

Join a team that offers travel perks, ongoing training, and a culture of client care.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or related field.
• Highly organized with attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive and able to manage multiple requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain documentation and update booking systems.

Skills

Verbal communication

Written communication

Customer service

Detail oriented

Tech savvy

Multitasking

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients from booking through post-trip follow-up, delivering personalized, high-quality experiences.

This remote role suits detail-oriented, service-driven professionals with a passion for travel who can manage multiple requests while maintaining accurate records in our systems.

Join a team that offers travel perks, ongoing training, and a culture of client care.