Remote Reservation Specialist

INGEPSY; Pereira; Presencial; COP 24.000.000 - 36.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote environment

Structured onboarding

Ongoing education

Descripción de la vacante

INGEPSY is seeking a highly organized Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing booking details. The role rewards clear communication, meticulous attention to detail, and a client-focused approach throughout the reservation process.

You will research accommodations, transportation, activities, and related services, coordinate details to fit client preferences, and ensure accurate confirmations.

Formación

• Strong communication and interpersonal skills.
• Excellent attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to prioritize multiple client requests.
• Reliable and professional.

Responsabilidades

• Assist clients with reservation requests and general inquiries
• Research available accommodations, transportation, activities, and related services
• Coordinate reservation details based on client needs and preferences
• Review confirmations and documentation for accuracy
• Communicate important updates and reservation information
• Assist with modifications, cancellations, and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Provide professional and responsive client support
• Gather information regarding client needs and preferences
• Research available options and services
• Assist with booking and reservation requests
• Coordinate accommodations, transportation, activities, and related arrangements
• Review booking information for accuracy
• Provide confirmations and important updates
• Assist with changes and special requests
• Maintain organized client and booking records
• Follow up when additional information is required
• Communicate professionally with clients and service providers

Conocimientos

Communication skills

Attention to detail

Organization

Time management

Online research

Prioritization

Reliability

Customer service experience

Descripción del empleo

INGEPSY is seeking a highly organized Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing booking details. The role rewards clear communication, meticulous attention to detail, and a client-focused approach throughout the reservation process.

You will research accommodations, transportation, activities, and related services, coordinate details to fit client preferences, and ensure accurate confirmations.