Remote Reservations Experience Specialist

INGEPSY; Medellín; Presencial; COP 20.088.000 - 33.480.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a Reservations Support Specialist to provide responsive, detail-oriented assistance throughout the reservation process from a remote setup. The role emphasizes research, coordination, and clear communication while maintaining accurate reservation information.

You will handle inquiries, verify bookings, and support modifications, ensuring timely updates and organized documentation across service providers and internal teams.

Formación

• Attention to detail is essential for accurate reservations and documentation.
• Customer service mindset and clear communication are key.
• Strong organizational skills help manage multiple bookings and requests.
• Experience or comfort with online systems and online research.
• Reliable and responsive approach to inquiries and updates.
• Reservation experience is helpful but not required.

Responsabilidades

• Assist with reservation-related questions and requests.
• Research availability and service options.
• Review confirmations for accuracy.
• Communicate important information and updates.
• Assist with modifications and special requests.
• Maintain organized documentation.
• Follow up on incomplete or outstanding items.
• Communicate with service providers as necessary.
• Provide professional support throughout the reservation process.

Conocimientos

Attention to detail

Customer service mindset

Strong organizational skills

Research via online systems

Reliability and responsiveness

Reservation experience

Remote work readiness

Descripción del empleo

INGEPSY is seeking a Reservations Support Specialist to provide responsive, detail-oriented assistance throughout the reservation process from a remote setup. The role emphasizes research, coordination, and clear communication while maintaining accurate reservation information.

You will handle inquiries, verify bookings, and support modifications, ensuring timely updates and organized documentation across service providers and internal teams.