Remote Personal Injury Intake Specialist | Lead Conversion

Bionic Talent; Fagua; Remote; COP 42,373,000 - 56,497,000; Full time

Benefits offered by this job

Fully remote

Job summary

Bionic Talent seeks an Intake Specialist for a premier US-based personal injury law firm. The role is the essential first point of contact for prospective clients, combining compassionate intake with lead qualification and persistent follow-ups.

Ideal candidates have 2+ years in US law firm intake or related roles, strong Spanish/English communication, and a sales mindset. Remote work in Latin America with US holiday considerations and 9:00–17:00 EST coverage.

Qualifications

• 2+ years of experience in legal intake or related client-facing roles in a US law firm (Personal injury preferred).
• Fluent in written and spoken Spanish and English.
• Background in sales, lead conversion, or phone-based retention is a plus.
• Friendly, upbeat, empathetic demeanor with ability to build rapport over the phone.
• Excellent organizational skills with high attention to detail in data entry and record-keeping.
• Tech-savvy with experience using case management tools like Filevine, Clio, or CRM platforms.
• Ability to work independently and maintain professionalism in a remote setup.

Responsibilities

• Answer incoming calls, web leads, and inquiries professionally, warmly, and promptly.
• Conduct structured intake interviews for Personal Injury matters, gathering accurate details and evaluating viability.
• Explain firm services, address hesitations, and encourage client conversion using subtle sales skills.
• Enter, update, and manage client data in case management software.
• Schedule follow-ups, maintain outreach on pending leads, and sustain consistent communication.
• Route calls, take messages, respond to emails, and support the legal team.
• Maintain compliant documentation across all firm channels.

Skills

Lead qualification

Prospective client intake

Bilingual Spanish/English

US law firm experience

Sales mindset

Client communication

Tools

Filevine

Clio

CRM platforms

Job description

Bionic Talent seeks an Intake Specialist for a premier US-based personal injury law firm. The role is the essential first point of contact for prospective clients, combining compassionate intake with lead qualification and persistent follow-ups.

Ideal candidates have 2+ years in US law firm intake or related roles, strong Spanish/English communication, and a sales mindset. Remote work in Latin America with US holiday considerations and 9:00–17:00 EST coverage.