Intake Specialist - 1540 - Colombia

Bionic Talent; Fagua; Remote; COP 42,373,000 - 56,497,000; Full time

Benefits offered by this job

Fully remote

Job summary

Bionic Talent seeks an Intake Specialist for a premier US-based personal injury law firm. The role is the essential first point of contact for prospective clients, combining compassionate intake with lead qualification and persistent follow-ups.

Ideal candidates have 2+ years in US law firm intake or related roles, strong Spanish/English communication, and a sales mindset. Remote work in Latin America with US holiday considerations and 9:00–17:00 EST coverage.

Qualifications

• 2+ years of experience in legal intake or related client-facing roles in a US law firm (Personal injury preferred).
• Fluent in written and spoken Spanish and English.
• Background in sales, lead conversion, or phone-based retention is a plus.
• Friendly, upbeat, empathetic demeanor with ability to build rapport over the phone.
• Excellent organizational skills with high attention to detail in data entry and record-keeping.
• Tech-savvy with experience using case management tools like Filevine, Clio, or CRM platforms.
• Ability to work independently and maintain professionalism in a remote setup.

Responsibilities

• Answer incoming calls, web leads, and inquiries professionally, warmly, and promptly.
• Conduct structured intake interviews for Personal Injury matters, gathering accurate details and evaluating viability.
• Explain firm services, address hesitations, and encourage client conversion using subtle sales skills.
• Enter, update, and manage client data in case management software.
• Schedule follow-ups, maintain outreach on pending leads, and sustain consistent communication.
• Route calls, take messages, respond to emails, and support the legal team.
• Maintain compliant documentation across all firm channels.

Skills

Lead qualification

Prospective client intake

Bilingual Spanish/English

US law firm experience

Sales mindset

Client communication

Tools

Filevine

Clio

CRM platforms

Job description

About the client:

Our client is a premier US-based personal injury law firm dedicated to helping individuals and families navigate legal claims after life-altering accidents and injuries. The firm is recognized for its client-focused approach, professionalism, and commitment to securing strong outcomes with care, empathy, and integrity.

About the role:

We are seeking a proactive, highly motivated Intake Specialist to serve as the critical first point of contact for prospective clients. In personal injury law, timely response, warmth, and active lead conversion directly impact client satisfaction and firm success.

This role combines compassionate client intake, active communication, lead qualification, and persuasive follow-ups. The ideal candidate is friendly, upbeat, detail-oriented, and possesses a strong sales mindset—knowing how to connect with distressed callers while effectively communicating the firm’s value to convert inquiries into retained clients.

US law firm experience is required.
Personal Injury experience is preferred.

What you’ll be doing:

• Answer incoming calls, web leads, and urgent inquiries professionally, warmly, and promptly.

• Conduct structured intake interviews for Personal Injury matters, gathering accurate case details and evaluating claim viability.

• Utilize strong communication and subtle sales skills to explain firm services, address prospective client hesitations, and encourage client conversion.

• Enter, update, and manage prospective and active client data meticulously in legal case management software (e.g., Filevine, Clio, or similar).

• Schedule follow-up contacts, conduct active outreach on pending leads, and maintain consistent communication.

• Route calls, take messages, respond to emails, and ensure seamless support for the legal team.

• Maintain accurate, complete, and fully compliant documentation across all firm channels.

Who are we looking for?

• 2+ years of experience in legal intake, customer service, or client-facing roles within a US law firm (Personal injury experience preferred).

• Full fluency in written and spoken Spanish and English.

• Background in sales, lead conversion, or phone-based customer retention is a plus.

• Friendly, upbeat, and empathetic demeanor with the ability to build immediate rapport over the phone.

• Exceptional organizational skills with high attention to detail in record-keeping and data entry.

• Tech-savvy with prior experience using case management tools like Filevine, Clio, or CRM platforms.

• Strong ability to work independently and maintain professional composure in a remote setup.

Position: Intake Specialist

Remote Status: Fully Remote

Preferred Location: Latin America

Working Hours: 9:00 am - 5:00 pm EST

Holidays: US Federal Holidays

Salary: USD 1200 - USD 1600

Internal Job ID:1540