Remote Medical Virtual Assistant | Billing & Clinic Ops

Go Lean Health; Sur; Remote; COP 27,968,000 - 31,075,000; Part time

Benefits offered by this job

Performance-based raise after 6 months

Remote work environment

Job summary

Go Lean Health is seeking a highly capable Medical Virtual Assistant (MVA) to support the operational health of a busy chiropractic clinic. This remote role requires someone who is sharp, proactive, detail-oriented, emotionally intelligent, and capable of owning critical clinic workflows with minimal supervision.

Key duties include insurance verification, denial management, EOB processing, patient balances, claims processing, payment coordination, SOAP note monitoring, appointment tracking, and

Qualifications

• Minimum of 1 year of experience as a Medical Virtual Assistant.
• Experience supporting a US healthcare practice.
• Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.
• Exposure to CPT and ICD-10 codes.
• Strong English communication skills, both written and verbal.
• Must be a Mac OS user.
• Ability to work independently with minimal supervision.
• Proven leadership, ownership, or high-accountability experience in a previous role.

Responsibilities

• Insurance Verification: Verify patient insurance after check-in and document details.
• Denied Claims Management: Review denials, identify reasons, and assist with reprocessing.
• EOB Processing: Review and process EOBs and clear backlogs.
• Patient Balance Resolution: Track and resolve outstanding balances.
• Claims Processing: Support claims workflows, including specific payer reviews.
• Payment Coordination: Assist with vendor payments and timely processing.
• SOAP Note Monitoring: Track note completion and accuracy.
• Appointment Tracking: Monitor missed/canceled appointments and trends.
• Reports and Operational Tracking: Prepare metrics and offer actionable insights.
• Team Coordination: Facilitate clear communication among provider, care team and staff.
• Operational Support: Identify workflow gaps and propose practical improvements.

Skills

English communication

Attention to detail

Independent work

Leadership / ownership

Proactive mindset

Emotional intelligence

Tools

Mac OS

Job description

Go Lean Health is seeking a highly capable Medical Virtual Assistant (MVA) to support the operational health of a busy chiropractic clinic. This remote role requires someone who is sharp, proactive, detail-oriented, emotionally intelligent, and capable of owning critical clinic workflows with minimal supervision.

Key duties include insurance verification, denial management, EOB processing, patient balances, claims processing, payment coordination, SOAP note monitoring, appointment tracking, and