Remote Legal Case Manager Admin & Client Support

VIVA ENGAGE SOLUTIONS S.A.S.; Medellín; Remote; COP 36,560,000 - 43,792,000; Full time

Benefits offered by this job

Remote work

Indefinite-term contract

Paid time off in first year

Social benefits

Well-being programs

Salary information provided

Job summary

Pacific Workers is seeking a skilled Assistant Case Manager to join its Legal team. This 100% remote role supports a fast-paced environment, working Pacific Time hours Monday through Friday.

You will contact insurers, medical centers, and clients to gather information and provide timely case updates. The position requires at least 2 years of legal, back-office, or remote customer service experience and near-native English.

Qualifications

• 2+ years of experience in legal settings, back-office operations, or remote customer service.
• Fluent in English (reading, writing, and speaking)
• Remote position – requires reliable high-speed internet and a dependable computer.

Responsibilities

• Contact insurance companies, medical centers, and clients to gather essential information.
• Provide accurate case updates and prepare reports for the legal team.
• Schedule and coordinate medical and legal appointments for clients, ensuring timely follow-ups.
• Maintain organized records of case progress and communications.
• Assist with additional administrative tasks to enhance team efficiency.

Skills

Legal experience

English fluency

Job description

Pacific Workers is seeking a skilled Assistant Case Manager to join its Legal team. This 100% remote role supports a fast-paced environment, working Pacific Time hours Monday through Friday.

You will contact insurers, medical centers, and clients to gather information and provide timely case updates. The position requires at least 2 years of legal, back-office, or remote customer service experience and near-native English.