Remote Medical Records & Client Liaison (PI)

Job Duck, LLC; Colombia; Remote; COP 42,799,000 - 46,307,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Dedicated team support

Work with values-aligned clients

Job summary

Job Duck, LLC is hiring a Medical Records and Client Communication Case Manager to support a growing legal team. You will maintain accurate case information, coordinate medical documentation, communicate with clients, and provide day-to-day administrative support to the firm.

This remote position operates on EST hours and serves US-based clients. This role requires 1–2 years of experience in case management or legal support, excellent English writing and communication skills, and the ability to

Qualifications

• 1–2 years of experience as a Case Manager, Legal Assistant, or similar legal support role.
• Personal Injury experience required.
• Filevine experience preferred.
• Excellent written and verbal English communication skills.
• Strong writing skills for client correspondence and legal support.
• Ability to communicate professionally with clients via email, SMS and phone.

Responsibilities

• Prepare medical chronologies and summaries with AI assistance.
• Identify and manage liens as training progresses.
• Maintain accurate case documentation in Filevine.
• Request and monitor medical bills and balances.
• Support attorneys, paralegals and staff with daily case management.
• Use RingCentral and Zoom for client communication and collaboration.
• Assist with drafting legal documents as training progresses.
• Handle additional administrative and case management tasks as needed.
• Follow up with providers for documentation.

Skills

English communication

Organizational skills

Document management

Client service mindset

Tools

Filevine

RingCentral

Zoom

Job description

Job Duck, LLC is hiring a Medical Records and Client Communication Case Manager to support a growing legal team. You will maintain accurate case information, coordinate medical documentation, communicate with clients, and provide day-to-day administrative support to the firm.

This remote position operates on EST hours and serves US-based clients. This role requires 1–2 years of experience in case management or legal support, excellent English writing and communication skills, and the ability to