Workers' Compensation Case Manager (Remote) | LATAM

HireHawk Inc.; Colombia; Remote; ZAR 331,000 - 368,000; Full time

Job summary

HireHawk connects skilled professionals with remote opportunities at U.S. and Canadian companies. This role manages California workers' compensation cases for a law firm, coordinating medical treatment and case progression from a remote location.

The position requires hands-on U.S. personal injury case management experience, knowledge of WCAB processes, and availability during Pacific Time business hours. English and Spanish communication are essential for updates and coordination.

Qualifications

• Prior hands-on U.S. personal injury case management experience beyond filings.
• Workers' compensation case management with California procedures and WCAB knowledge.
• Understanding of medical treatment coordination and utilization review.
• Strong English communication skills, clear case updates, empathy with injured workers.
• Availability to work during Pacific Time business hours.

Responsibilities

• Manage California workers' compensation cases with independent day-to-day oversight and timely follow-ups.
• Provide updates to injured workers in English and Spanish, with empathetic follow-ups on treatment participation.
• Coordinate medical appointments, treatment plans, referrals, and follow-ups with providers.
• Monitor authorization requests and utilization reviews to identify delays and escalate as needed.
• Move case matters toward resolution through communication with insurers, administrators, and attorneys.
• Prepare, review, and organize claim forms and medical reports for accessible records.
• Maintain deadlines, hearings, and filings per California workers' compensation rules.
• Support attorneys by gathering documentation and coordinating follow-ups with the back-office.
• Maintain accurate case information in the cloud-based system and coordinate with the team on filings.

Skills

English proficiency

Case management

Client communication

Empathetic communication

Time management

Pacific Time availability

Tools

Cloud-based case management software

Job description

• Employment Type:Full-Time Contractor
• Workplace:Remote
• Compensation:USD $1,800 - $2,000 / month
• Schedule:Monday-Friday 8:00/9:00 AM–5:00/6:00 PM PST

About Us

HireHawk connects skilled professionals with meaningful remote opportunities at U.S. and Canadian companies. We build teams across Latin America, the Philippines, South Africa, Europe, and beyond because we believe great talent should not be limited by geography.

About the Role

You will manage claims, client communication, and medical treatment coordination for a law firm's California Workers' Compensation practice. The firm needs experienced case management support beyond administrative filings, with an existing administrative team already handling filings and back-office tasks. You will own routine case management issues independently, keep outstanding matters moving, and recognize when legal questions or complex problems require attorney attention. Your work will help injured workers understand their next steps, stay engaged in treatment, and avoid preventable case delays.

Responsibilities

• Keep California workers' compensation cases progressing through independent day-to-day management, timely follow-ups, and clear next steps.
• Give injured workers regular case updates in English and Spanish, answer routine questions, and provide empathetic but persistent follow-up on treatment participation.
• Keep medical care on track by coordinating appointments, treatment plans, referrals, and follow-ups with healthcare providers.
• Identify and address treatment delays by monitoring authorization requests, utilization reviews, and outstanding responses, escalating unresolved barriers to attorneys.
• Move outstanding claim matters toward resolution through consistent communication with insurance adjusters, claims administrators, medical providers, and attorneys.
• Prepare, review, and organize claim forms, medical reports, and supporting records so case documentation is complete and accessible.
• Keep deadlines, hearings, and required filings visible and on track in accordance with California workers' compensation procedures.
• Help attorneys prepare cases by gathering documentation, identifying missing records or unresolved issues, and coordinating necessary follow-ups.
• Maintain accurate case information in the firm's cloud-based system, including communications, treatment status, deadlines, and outstanding actions.
• Coordinate with the administrative support team on filings and back-office work while retaining ownership of client communication and case progression.

Must-Have:

• Prior hands-on U.S. personal injury case management experience, with responsibilities beyond administrative filings.
• Workers' compensation case management experience and practical knowledge of California claims procedures, insurance claims administration, and Workers' Compensation Appeals Board (WCAB) processes.
• Understanding of medical treatment coordination, authorization requests, utilization review, and claims follow-up.
• Strong communication skills in English, including the ability to explain case updates clearly and communicate empathetically with injured workers.
• Availability to work during Pacific Time business hours.

Nice to Have:

• Direct experience independently managing California workers' compensation cases is strongly preferred.
• Experience using cloud-based legal case management software.
• Experience working alongside a dedicated filings or back-office team.