Remote Inbound Appointment Setter for Home Services

Formulated Automation; Medellín; Remote; COP 129,798,000 - 194,698,000; Full time

Job summary

Formulated Automation is seeking an Inbound Appointment Setter to be the first point of contact for homeowners interested in the client’s services. This remote, text-first role focuses on handling inbound inquiries, understanding needs, answering initial questions, and scheduling qualified prospects for onsite appointments with the sales team.

You will work asynchronously, primarily via the company CRM, with occasional calls.

Qualifications

• Fluent written and spoken English.
• Proven experience in appointment setting or similar customer-facing role.
• Strong responsiveness and ability to manage inquiries efficiently.
• Organized and detail-oriented with ability to follow scripts.
• Comfortable working independently in a remote environment with core hours.

Responsibilities

• Respond quickly to new inbound inquiries.
• Communicate with homeowners primarily through text and occasional phone calls.
• Ask relevant questions to understand each prospect's needs and determine whether they are a good fit.
• Provide basic information about the company’s services and process.
• Schedule qualified prospects for onsite appointments with the sales team.
• Follow up with leads and help confirm scheduled appointments.
• Keep lead information and conversation details accurate and up to date in the CRM.
• Follow established scripts and qualification processes while keeping conversations natural and customer-friendly.
• Route additional questions to the appropriate team member when needed.
• Occasionally assist in closing straightforward opportunities through messaging or phone calls.

Skills

Fluent English

CRM experience

Appointment setting

Customer service

Remote work

Organized and detail-oriented

Written communication

Tools

CRM platforms

Job description

Formulated Automation is seeking an Inbound Appointment Setter to be the first point of contact for homeowners interested in the client’s services. This remote, text-first role focuses on handling inbound inquiries, understanding needs, answering initial questions, and scheduling qualified prospects for onsite appointments with the sales team.

You will work asynchronously, primarily via the company CRM, with occasional calls.