Remote Enterprise Client Success Manager

Huzzle; Colombia; A distancia; COP 60.000.000 - 84.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work from anywhere

Flexible paid time off

Work with a global, high-performing团队

Descripción de la vacante

Huzzle is seeking an organized, commercially minded Customer Success / Account Manager to manage a portfolio of client accounts and ensure an exceptional client experience from onboarding through ongoing account management in a fast-paced remote environment.

You will confidently manage relationships, resolve issues, and coordinate with Payroll, Talent Success, Recruitment, and Operations to keep accounts running smoothly while balancing client and internal needs.

Formación

• 2+ years in Customer Success, Account Management, or related roles.
• Excellent written and verbal English communication.
• Experience managing multiple client accounts simultaneously.
• Strong stakeholder management and relationship-building abilities.
• Comfortable handling escalations professionally.
• Experience handling 20+ client accounts.

Responsabilidades

• Act as the primary point of contact for a portfolio of enterprise client accounts.
• Manage day-to-day client relationships, requests, and ongoing communications.
• Handle escalations and disputes with sound judgement and professionalism.
• Manage client communication regarding billing, service delivery, account performance, and updates.
• Coordinate with Payroll, Talent Success, Recruitment, and Operations teams.
• Proactively monitor client health and identify risks early.
• Build trusted relationships to surface and resolve issues quickly.
• Ensure an excellent customer experience balancing client and internal needs.

Conocimientos

Customer Success

Account Management

Client Relationships

English Communication

Relationship Building

Account Coordination

Remote Work

Stakeholder Management

Herramientas

HubSpot

Salesforce

Descripción del empleo

Huzzle is seeking an organized, commercially minded Customer Success / Account Manager to manage a portfolio of client accounts and ensure an exceptional client experience from onboarding through ongoing account management in a fast-paced remote environment.

You will confidently manage relationships, resolve issues, and coordinate with Payroll, Talent Success, Recruitment, and Operations to keep accounts running smoothly while balancing client and internal needs.